As per the regulations set by Central bank of the UAE, all banks need to maintain valid identity documents / information for their customers, at all times. This helps the banks know / understand their customers and their financial dealings to be able to serve them better and manage risks prudently.

Yes, you need to submit KYC documents to reactivate your account. Please get in touch with your Branch or Relationship Manager to initiate the process.

We review our customers' records on an ongoing basis. We will get in touch with you, if your KYC document(s) need to be updated, in future. However, if any identification documents or constitutional documents have been expired, please submit a request to update bank’s records with valid and up to date documents”

Once the documents have been submitted, processing will be completed within 10 working days. For further queries & to track the status of KYC remediation request, give us a call on +971 600599995.

As a bank, we endeavor to provide you with the best of services at all times. However, we will be constrained to place restrictions, followed by potential discontinuation of services, or even a possible exit, of your accounts, in the absence of KYC information / documents.

Yes, it is mandatory as per regulatory requirements.

No, KYC requirements have always been in place and Banks have been taking KYC documents in accordance with the guidelines issued by the Central Bank of the UAE, from time to time.